About us

About us Clean MyMac

CleanMyMac is a software developed by MacPaw Inc., a company based in Ukraine. As CleanMyMac provides a service helping users to clean up their Mac computers by scanning the system for various types of files or programs that may be taking up unnecessary space, such as caches, logs, temporary files, language files, and other cutter.  CleanMyMac has a friendly user-friendly interface providing easy access to various removing junk files, optimizing system performance, and managing applications. The aims of CleanMyMac are to streamline the maintenance process for macOS users, which helps them to keep their system clean, optimize, and run smoothly.  AS cleanMyMac is a useful tool, but users should be vigilant when taking action from System cleaning software, sometimes important files can be deleted which can cause issues within the system.

CleanMyMac Customer Service

setup account in MacPaw to subscribe service

For setting up an account in Macpaw and subscribing to the services, the users are required to follow the instructions specified below:

  • First, the users have to launch their web browser and visit the MacPaw website (macpaw.com)
  • The users have to explore their website and look at the subscription service that they want to use. MacPaw offers various service products like CleanMyMac, Setapp, etc. Once the users find the preferred service they want to subscribe to, click on it to proceed.
  • The users have to choose the Subscription plan they are looking for such as (monthly subscription or yearly subscription). If the users are looking for a long-term subscription commitment, a special discount offer may be provided from the MacPaw end.
  • If the users already have a MacPaw account, they have to enter their email address and password in the credentials field to use the subscription service. In case, the users don’t have a MacPaw account, then they have to create a new one. To create a new account MacPaw look for an option like “Sign Up” or “Create Account” and follows the prompts to enter their email address, create a password, and provide the necessary information.
  • Once the account is created, the users have to provide payment details to complete the subscription process. This involves entering the credit card details and using a payment method that has to be accepted by MacPaw.
  • The users have to check and confirm the details of their subscription including the pricing, billing frequencies, and any applicable policies, terms, and conditions. If the users are satisfied with the subscription conditions, they have to confirm their subscription and finalize the process
  • Once the subscription is confirmed, the users will receive instruction on how to download and install the software which is associated with the subscription.  For setting up the software on Mac the users have to follow the provided information.
  • Depending on the user’s service, they have to activate their subscription within the software itself. Navigate for the option “Activate” or “Sign In” and follow the prompts to log in with the account that was created earlier.
  • After the subscription is activated, the users can start using the service. Explore the functions and features to use the subscription plan fullest.

CleanMyMac is unable to open

There can be various reasons why CleanMyMac is unable to open. Here are some potentials troubleshooting steps that will help to resolve the issue:

  • The users have to check and update the latest versions of CleanMyMac. If there are some bugs issues or improvements to be needed then the updates could fix issues if the app is not opening.
  • Sometimes there can be temporary software issues within the CleanMyMac which can be resolved simply by restarting Mac. Restart your computer and attempt to open my CleanMyMac.
  • The Mac operating system must meet the minimum system requirements to run CleanMyMac. If the system requirements do not meet the minimum requirement, the CleanMyMac app may not function properly.
  • Sometimes the user’s other application system installed on their Mac may cause conflict and prevent CleanMyMac from opening. The users have to ensure that other applications are not running in the background, open CleanMyMac again and check if the problem persists.
  • The users have to read the note carefully if they receive any error message when trying to open CleanMyMac. Error message consists of valuable hints about the cause of the problems.
  • If none of the above steps fix the issues, try to uninstall the CleanMyMac application and then reinstall it. This process can fix the corrupted files or settings that can be one of the reasons for causing the problems.

If you are unable to sort out the issues and still have problems while opening CleanMyMac, directly call CleanMyMac customer support.

Upgrade CleanMyMac to CleanMyMac X

To upgrade CleanMyMac to CleanMyMac X, the users are required to follow the steps mentioned below:

  • Go to the web browser and visit the MacPaw website. The users have to search CleanMyMac X in the preferred search engine or by visiting the MacPaw official website.
  • The users have to select the subscription plans that they want to use. CleanMyMac X provides numerous subscription plans, such as monthly or yearly-based
  • Once the users figure out the best subscription plan for their use, proceed to the checkout page. Payment information must be provided to complete the upgrading process. Follow the necessary information and enter payment details accurately.
  • Once the purchase is completed, the users will receive guidelines on how to download and install CleanMyMac X. Follow the provided information to download the software to the Mac.
  • After the download process is successfully completed, open the installer file and follow the on-screen hints to install CleanMyMac X on your Mac device.
  • When the installation process is completed, the users need the license key to activate CleanMyMac X. The users have to follow the necessary instructions and enter the license key to activate the software.
  • If you are using CleanMyMac already then, the users are required to customize the settings that they like to transfer to CleanMyMac X. Remember that only some settings are transferred automatically, while others may require manual adjustment.

The users have to explore its features and functionality when the CleanMyMac X is installed and activated. CleanMyMac also offers a range of tools for cleaning, optimizing, and maintaining your Mac, so that the users familiarize themselves with its capabilities.